National Pen Reviews

I placed a small order of 100 pens which came damaged with ink everywhere which likely happened in shipping. When I contacted customer service they treated me like I was trying to scam them. I provided pictures of the damage and ink covered pens but that was not enough. They wanted me to send the pens back (understandable) but would not provide a refund or replacement without an investigation on their end. I said I was not comfortable sending the pens back without reassurance that they would be replaced/refunded which they were unwilling to do.

Here's the issues . ONE we have been wth this company for years prior orders have been fabulous! The last 2 orders were a complete mess. Breakdown is costumer service ! Sad day when the companies logo says 100% Guarantee then does not stand by or really the big guys aren't paying attention to mistakes being made . In saying that it sad for the few Hindu workers that are giving their all then the issue is passed back to someone that doesn't care.
If your looking for product value, yes great . But record transactions numbers etcetera before placing orders.

I did not get what i ordered, wrong advertising on the pens, not answer there phone, no response on e-mail. Bad company, orders there for years but no more...

Order placed & PAID on 6/11 for my birthday party in June. Later a rush was made. It was not until 7/11 by my phone call I found the product was no longer made. A new order was placed on 7/15 with the promised it would be the same price but I see a BALANCE DUE on my order history. It's been 76 days since I started this nightmare. I’ve called and talked to supervisors. I have emailed them the details of these orders.

I wish I could give minus 100 stars. Hopeless customer sevice. Ordered 200 pens and they confirmed single delivery. But later they ran short on stock and sent 2 different colours with different tips and charged me twice for handling, shipment and design charges.

I order pens and receive them 6 months later. I had some defective pen called customer care which is a joke. They lie to you to get off the phone. They said they would call me back with in 24 hours it was 2 days later, and problem not solved. I cancelled my other two orders. Very Very POOR CUSTOMER SERVICE.

I will say customer service is okay but quality of products needs work labels on water bottles started peeling of with first bottle of water definitely won’t be handing these out to customers, at least they were cheap but you do get what you pay for

Terrible. They mess up every order. Customer service isn’t in the US. They barely speak English. You use their online tool then they send back a proof that is totally different and tell you the print section is smaller than the online tool.

I had an event I wanted shirts and tumblers for. I started to the inquiry in March 8, 2022, I requested a sample of a white polo shirt and tumblers.

Long story short I did not get the samples in time to place order. I actually got the samples the day of our event. They then charged me for the samples and shipping. the polo did not have a logo and i was charge for shirt and shipping 72.95 and for tumbler with logo and shipping 72.95. We requested manger call backs never received one...
With all the back and forth I ended up paying for each item 32.95. Truthfully, I should have been the one to paid just to deal with the incompetence of the sales team.
I've dealt with them before and the service was poor and i chalked it up to covid...
And i Don't usually write reviews but watch what you order...

I have received several orders and have always been astounded by the quality at the prices they have. Love the products!!! I have already purchased another order, and it never fails every time i give a pen to a potential customer they are impressed by the product as well. I will never use another company for my company pens, awesome work!